For privacy reasons, we are not able to accept returns. Once an order has been paid in full and confirmed, refunds are not offered.
If your parcel goes missing in transit
Every order travels on a tracked Royal Mail service. If the tracking shows your parcel was stopped or lost on its way to you, we will look into it with Royal Mail and put it right with a coupon code for the value of your order, to use on a new order with us.
If something arrives faulty
Email us with your order number and what is wrong. Once we have confirmed the fault, we will send you a replacement.
If the tracking shows Delivered
We go by the courier’s delivery record, so a parcel tracked as delivered is not replaced or credited. Please check your shipping details before you pay. If you spot a mistake after ordering, email us straight away.
Getting in touch
Email [email protected] with your order number.
The full wording is in our Terms and Conditions, which you accept at checkout.